How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Research Highlights
To uncover the state of innovation in hybrid contact centres, we consulted industry experts and analysed leading studies. The findings shed light on key challenges and opportunities…
less burnout when agents have autonomy to innovate
higher profitability with engaged leadership driving hybrid innovation
of employees working remotely or hybrid as of June 2023
Is Your Hybrid Contact Centre Stifling Innovation or Driving it Forward?
Innovation is key to staying ahead of the competition. However, hybrid working has presented new challenges for contact centres in fostering creativity and collaboration among teams. This guide provides an innovation checklist along with expert insights on practical strategies to transform your hybrid working contact centre – from viewing innovation as an obstacle to embracing it as a powerful driver of growth and success.
Discover Practical Strategies to:
- ● Create a culture promoting diverse perspectives and psychological safety
- ● Empower teams to explore innovative solutions
- ● Use technology to enable collaboration across hybrid teams
- ● Recognise and reward innovative contributions
Unlock the full potential of your hybrid contact centre by fostering an environment that nurtures innovation at every level.
Want to know more?
See how MaxContact can support your hybrid contact centre today.