How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Dialler for Call Centres
Automate outbound calls with powerful auto dialler software.
Boost outbound team performance with auto dialler software
Looking to make outbound calling easier, faster and more productive in your contact centre?
MaxContact’s auto dialler software is designed for call centres that want to do more with less. It helps your agents make more outbound calls, with less time wasted on dialling. Connect with more customers and close more deals. All while meeting FCA and Ofcom compliance requirements.
Our feature-rich dialler system supports predictive, progressive, preview and auto-dialling modes, helping you streamline operations, reduce manual effort and save time. By removing the need to dial numbers manually, your agents can focus on what they do best: building relationships and driving results.
The dialler only connects agents when a person answers the phone, minimising agent idle time. Use predictive dialling for high-volume campaigns, or opt for preview and progressive dialling modes for more controlled, tailored outreach.
With call routing as a contact centre software feature, calls are directed to the most suitable agent based on customer insight and campaign goals.
Our outbound dialler software integrates seamlessly with your existing CRM. Agents get instant access to up-to-date contact lists and data. Automatic call logging means they can concentrate on the conversation, without switching between systems to take care of admin.
So, whether you’re cold calling, managing regulated collections, or scaling outbound campaigns, our automatic dialler gives you the power, precision and performance you need.
Designed for High-Performance Outbound Call Centres
More talk, fewer voicemails
Don’t waste time on voicemail. MaxContact’s auto dialler with Answer Machine Detection (AMD) helps your agents spend more time in real conversations, not dead ends.
Blend outbound and inbound
Agents can handle inbound and outbound calls with ease. Our dialler supports undroppable blended campaigns, so agents stay productive and customers get fast, effective responses.
Compliance with every contact
Stay fully compliant with Ofcom and ICO regulations. Our predictive and auto dialler modes include pacing controls and silent call protection; so you can do the right thing no matter who you contact.
Outbound calling, minus the misdials
Forget manual dialling. Our auto dialler software speeds up outbound campaigns, reduces human error, and gives your agents more talk time (and better results!)
96%
96% of customers say MaxContact is easy to use
3x
Spend 2–3 times longer speaking to actual people compared to manual dialling
43%
Average increase in sales revenue
Boost Profits and Productivity with Our Cloud-Based Dialler System
Deliver better customer experience with a smarter dialling process
Reach the right customers faster with targeted outbound campaigns. Whether it’s a sales call, service call, or payment reminder, automated diallers are win-win for customer experience, reducing wait times and connecting customers to the right agent.
Are you a BPO? Get the best results for your clients.
| Our cloud-based dialler system helps outsourced call centres run efficient, successful campaigns. Flawless data security, zero dropped calls, risk-free call campaigns. |
Boost debt recovery and resolution rates.
| Automate debt resolution calls with auto and predictive dialler modes. Segment debtor data, prioritise high-value collections and free up agents for more complex cases. Recover more, faster. |
Automate outbound sales calls and maximise lead conversion.
| Help your sales team reach more qualified leads by eliminating time-consuming dialling. Our auto dialler for sales prioritises your contact list based on your sales strategy. Spend less time managing call lists and more time closing deals and hitting targets. |
Since using MaxContact, we’ve increased the contact we have with our customers, which has been massive. When you’re sourcing leads, you want to make sure your contact ratio is as high as possible, so that’s been a huge positive for us.
Mark Thomas, CEO, Compare My Insurance
Choose the Right Dialler Mode for Your Outbound Strategy
Not every outbound campaign is the same. That’s why MaxContact supports preview, predictive and progressive dialling modes, so you can match your approach to your objectives, audience and compliance needs.
Learn more about dialler modes and use cases.
Preview Dialler
- Automatic dialling with built-in preparation time.
- Agents see contact details before each call, giving them time to review information and personalise their approach.
- Perfect for complex conversations, regulated sectors, or B2B campaigns where preparation is key.
Progressive Dialler
- Progressive dialling is instant and automatically dials
- Only dials a number when an agent is ready to talk
- Ideal for working through existing customer campaigns or follow-ups
Predictive Dialler
- Predictive dialling is the fastest dialling method
- Back-to-back calls maximise your team’s time
- Great for working through large data sets or supporting high-volume sales campaigns
Download the outbound engagement software brochure
Discover how MaxContact’s dialler platform can help you.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
