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How to handle objections in sales calls

Analytics and Optimisation

30 Apr 2025

Objection handling in sales: Tools & techniques for call success

Every salesperson has heard them before: ❌ “How did you get my number?”❌ “No, I’m not interested.”❌ “I’m already with [competitor].” Everyone who works in the industry knows that sales objections are inevitable. Particularly if you work in a high-pressure environment like a call centre where agents handle hundreds of calls every day.  It’s easy...
How to use speech analytics for increase B2C outbound sales graphic

Outbound

05 Mar 2025

How to use speech analytics to increase B2C outbound sales

Struggling to boost the performance of your outbound B2C sales team? In high-volume call centres, the challenges of maximising consumer call outcomes are constant. Agents need to hit their targets, navigate objections, and keep conversations on track – all while managing large call volumes and remaining compliant. But, with the high cost of data lists,...
Graphic image with blog title - How to measure contact centre efficiency

AI

04 Feb 2025

How to measure call centre efficiency

Speed, accuracy, and customer satisfaction are all non-negotiable for contact centres. But with rising customer expectations and the constant pressure to control costs, achieving true efficiency can feel like balancing on a knife’s edge. Call centre efficiency isn’t just about doing more with less – it’s about consistently delivering high-quality service while optimising resources. In...
AI in call centres: Transforming operations and customer experienc graphic

AI

04 Feb 2025

AI in call centres: Transforming operations and customer experience.

The rise of AI is revolutionising industries across the globe. In healthcare, it’s personalising treatment options. In retail, it’s creating tailored offers. In manufacturing, it’s streamlining supply chains. And in call centres, it’s changing the game entirely. Tools like ChatGPT have shown how AI can handle complex queries, learn from interactions, and deliver lightning-fast responses....
man working at a computer in a contact centre

AI

26 Nov 2024

Using AI Speech Analytics for Quality Assurance (QA) in Contact Centres

If you work in a contact centre, you know quality assurance (QA) can often feel like a box-ticking exercise. Yet, QA is the backbone of exceptional customer service, agent development and operational efficiency. The challenge? Many QA processes are time-consuming, resource-intensive and limited in the insights they provide. What if your QA process could do...

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