Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

UK Healthcare Contact Centers move to secure, agile cloud platforms with MaxContact

MaxContact were selected for their true cloud elastic scalable offerings, secure remote homeworker connectivity and flexible contracts.

MaxContact have announced that they have moved four UK contact centres amassing to nearly 2,500 contact center agents to work remotely from home using the MaxContact platform, in response to increased call volumes and capacity requirements due to the COVID-19 pandemic. The rapid deployment and on-boarding of two new centres along with elastic expansion of two existing clients provided the ease and flexibility required for immediate deployment of such vital services.

Further emphasising the agility and convince true cloud service providers can offer, MaxContact provided all 4 centres within 48 hours to its clients, all working from home and including training and materials to the two new customers.  MaxContact continual success as a disrupter to the industry was emphasised further by the speed and security the system offers in order to pass the stringent criteria for healthcare campaign.

“The providers perform critical contact centre services for the COVID-19 related calls, this critical service needs to be robust, reliable and secure for its centres” said Ben Booth CEO, MaxContact.”  This, along with other Covid-19 campaigns we have onboarded during this time makes us proud.  It shows how far we have come as a company in such a short space of time, we have been chosen by four separate centres and showing we can meet the demands of such rapid, agile and robust solutions required to help with the Covid-19 crisis”, Pat Ryan – MBA Group.

“Working with MaxContact we were able to get the system up and running, staff and agents trained and all working from home.  The whole process and speed of delivery, with the ability scale so quickly was of great benfit to us.  We simply wouldn’t have been able to onboard the campaign so fast if it was not for MaxContact”

“More and more companies are seeing the benefit of true cloud applications, being able to adapt to business needs and working with companies that can provide flexibility to scale up and scale down in their contracts as well as their service” said Ben Booth

Contact Centres are migrating to the cloud, a transition that looks only to be increasing, MaxContact are still operating at 100% capacity and seeing an uplift in opportunities across the robust, secure and agile contact centre marketplace. Secure homeworking has inevitably played a huge roll in this, along with the flexibility that cloud offers and suppliers like MaxContact will only continue to thrive in such a marketspace.

Analysts are predicting a significant growth in this sector with companies pulling forward plans for migration for business continuity and embracing home working environments that have been positive.

MaxContact is customer engagement software that drives impact, conversions, and smarter customer experiences. Find out more about us.

More like this

News

14 Jun 2022

Poor mental health costs UK contact centres almost £1 billion each year

Those working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year. That’s according to our new study, Duty of Care Gap. The contact centre industry is a huge contributor...

News

16 May 2022

MaxContact builds on record year of growth with new VP of Engineering

We’re pleased to announce a key new appointment to our senior team following an unprecedented period of growth! In 2021 our rapid growth saw us become one of the fastest-growing contact centre specialists in the country. We saw record sales across the year, with a 45% growth in subscription revenue in 2021, while we also...