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Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound Engagement

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- AI Analytics & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- AI Agents

- AI Success Intelligence

- AI Chatbot

- Automated Dialling

- Outbound Skill-Based Routing

- Unified Communications

- All features

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Solutions

Industries

How MaxContact can help you get ahead in your sector

- BPO

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- Tech & Telecoms

- Financial Services

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Use Cases

Achieve goals and targets, whatever your team’s priorities

- Sales

- Debt Resolution

- Customer Service

- Employee Experience

BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

Resources

Resources

How MaxContact can help you get ahead in your sector

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Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

Packages

Contact

Solutions > Use Cases > Employee Experience

Put your contact centre teams experience first

An easy-to-use platform for your teams means they’ll be more engaged and have better workdays.

Make contact centre work-life easier

Quick answers with canned responses

Make better use of your team’s time by removing the need to create repetitive messages or content. Create a bank of common responses to customer enquiries and send them with a click of a button across SMS, WhatsApp, web chat and email. Saving your team’s time.

Canned Responses

Wellness reminders

Send wellness related prompts to your team members to remind themselves to take a drink, some time away from the screen and stretch periodically throughout the day. It’s the little things that make a difference.

Employee Wellbeing Tool

Feedback

Coaching

Our platform

Feedback

Ask customers for feedback in the moment or after your team has spoken to them with CSAT and NPS. So, they know exactly what customers think of your interaction. Each team member has their own dashboard, showing quality, any exceptions that need flagging to line managers and all their stats and interactions recorded for the day.

Coaching

Provide guidance during, and after interactions so your team know exactly what can be improved and their areas of development combined with Quality Assurance.

Quality Assurance

Everything in one platform

Stop repetitively flicking between systems or multiple applications with one integrated system, that helps to automate mundane repetitive tasks and let’s your team focus on the things they find rewarding.

Have happier, more productive staff

of customers say MaxContact is easy to use

Join thousands of users who make work-life easier with MaxContact

Learn more

say they feel under pressure from their manager to deliver quantity over quality

Are customer-facing teams burning out?

We interviewed 700 UK customer-facing workers to see what they said.

 

 

Download the report

Staff wellbeing and engagement in your contact centre

With 72%* of contact centre workers saying they are burnt out or facing burnout, how do you look after your employee’s wellbeing, keep them engaged and drive business results?

*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.

Watch Webinar

Analytics and Optimisation

30 May 2025

[OnDemand] When Humans Make the Difference: Finding the Balance in Contact Centre Operations

Key Takeaways The contact centre industry stands at a crossroads. While AI and automation promise operational efficiencies, the question isn’t whether to adopt these technologies—it’s knowing when human intervention delivers superior outcomes. Our recent webinar explored this critical balance, featuring insights from consumer research and practical demonstrations of how intelligent systems can support, rather than…

AI

22 May 2025

MaxContact Strengthens AI Capabilities with Strategic Acquisition of Conversational AI Firm

MaxContact today announced its acquisition of Curious Thing’s technology and assets. The move will significantly enhance MaxContact’s current AI capabilities while maintaining the company’s commitment to balancing technology with meaningful human connections in contact centres. Integrating Curious Thing’s advanced conversational AI platform into MaxContact’s existing suite of solutions will accelerate the company’s product roadmap and…

BPO

14 May 2025

15 Call Centre Training Tips to Boost Agent Performance & Retention

According to our Benchmark Report, the average call centre loses 30% of its agents each year, yet most training programs haven’t evolved beyond basic scripts and interspersed feedback sessions. But what if your agents could learn from your top performers, and listen to actual conversations instead of generic best practices? AI-powered speech analytics transforms how…

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