Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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About Us

Read our story so far and how we do things differently.

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

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Solutions > Use Cases > Employee Experience

Put your contact centre teams experience first

An easy-to-use platform for your teams means they’ll be more engaged and have better workdays.

Make contact centre work-life easier

Quick answers with canned responses

Make better use of your team’s time by removing the need to create repetitive messages or content. Create a bank of common responses to customer enquiries and send them with a click of a button across SMS, WhatsApp, web chat and email. Saving your team’s time.

Wellness reminders

Send wellness related prompts to your team members to remind themselves to take a drink, some time away from the screen and stretch periodically throughout the day. It’s the little things that make a difference.

Feedback

Coaching

Our platform

Have happier, more productive staff

Join thousands of users who make work-life easier with MaxContact

Are customer-facing teams burning out?

We interviewed 700 UK customer-facing workers to see what they said.

 

 

Staff wellbeing and engagement in your contact centre

With 72%* of contact centre workers saying they are burnt out or facing burnout, how do you look after your employee’s wellbeing, keep them engaged and drive business results?

*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.

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