How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Make contact centre work-life easier
Make better use of your team’s time by removing the need to create repetitive messages or content. Create a bank of common responses to customer enquiries and send them with a click of a button across SMS, WhatsApp, web chat and email. Saving your team’s time.
Send wellness related prompts to your team members to remind themselves to take a drink, some time away from the screen and stretch periodically throughout the day. It’s the little things that make a difference.
Feedback
Ask customers for feedback in the moment or after your team has spoken to them with CSAT and NPS. So, they know exactly what customers think of your interaction. Each team member has their own dashboard, showing quality, any exceptions that need flagging to line managers and all their stats and interactions recorded for the day.
Coaching
Provide guidance during, and after interactions so your team know exactly what can be improved and their areas of development combined with Quality Assurance.
Everything in one platform
Stop repetitively flicking between systems or multiple applications with one integrated system, that helps to automate mundane repetitive tasks and let’s your team focus on the things they find rewarding.
Join thousands of users who make work-life easier with MaxContact
Are customer-facing teams burning out?
We interviewed 700 UK customer-facing workers to see what they said.
With 72%* of contact centre workers saying they are burnt out or facing burnout, how do you look after your employee’s wellbeing, keep them engaged and drive business results?
*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.
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