5 Benefits of cloud contact centres
1.) Scalable capacity MaxContact’s contact centre package is truly cloud-based, with no additional on-site hardware required in order to make use of it, and unlimited scalable capacity. This is fully flexible – you are not committing to a certain number of agents in your pricing…
How do contact centres choose a predictive dialler?
A predictive dialler can be a valuable investment for call centres of all kinds, helping to eliminate misdialled numbers and lengthy waits for ringing lines to be answered, but what are the factors that go into choosing a predictive daillers? Well there are few ways…
Stability and Service vs Costs
How do you provide an exceptional solution and service, that is stable, yet keep costs down? The simple answer is, you can’t! The two just do not go hand in hand. Ask any experienced IT professional to guarantee 100% up-time on a shoestring budget, and…
The Power of Speech Analytics
Nothing can tell you more about than the analysis of your customers calls. You can utilise your day to day communications not just to generate new business, but also gain insight about customer satisfaction, customer churn, competitive intelligence, service issues and agent performance (both in…