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Categories:

AI in Call Centres: How Will AI Impact Customer Service?

AI

25 Aug 2023

AI in Call Centres: How Will AI Impact Customer Service?

Unless you’ve just returned from a very long vacation on a very isolated island, you’ll probably know a thing or two about ChatGPT already.  ChatGPT and other generative AI technologies are suddenly everywhere. News of the latest developments have crossed from the technology press to 10 o’clock news. Workers worry that AI may take their…
MaxContact Secures Major Investment to drive innovation and growth: Elevating Customer Experiences: MaxContact’s New Funding Boosts AI-Technology Advancements for Enhanced Customer Interactions.

Industry Insights

23 Aug 2023

MaxContact Secures Major Investment to Drive Innovation and Propel Growth 

Elevating Customer Experiences: MaxContact’s New Funding Boosts AI-Technology Advancements for Enhanced Customer Interactions.  Manchester-based customer engagement technology provider MaxContact announced it has secured funding to accelerate a new phase of innovation and growth.   MaxContact, which private equity firm FPE Capital has backed since October 2020, has worked to secure additional investment to accelerate further development…
Is your organisation ready for the AI Revolution

AI

16 Aug 2023

Is your organisation ready for the AI revolution?

An AI-driven future has arrived AI was a bold idea, then a niche technological interest, and then – in what seemed like the click of a finger – it was everywhere. AI has arrived and it is about to change everything. Eminent scientists are saying that AI could be as transformative as the industrial revolution….
MaxContact Marston Holding Press Release

News

25 Jul 2023

Marston Holdings partners with MaxContact to support business growth 

Leading debt recovery solutions provider, Marston Holdings, chooses MaxContact software to support on business expansion plans.  Manchester – 25th July 2023 – Manchester-based customer engagement technology provider MaxContact today announced its partnership with Marston Holdings, a leading solutions provider in corporate debt recovery.  Marston Holdings has been operating for almost 40 years, growing both organically…
How to Reduce Costs in Your Contact Centre without Compromising Experience

Industry Insights

17 Jul 2023

How to Reduce Costs in Your Contact Centre without Compromising Experience 

Need to reduce costs, but don’t want to sacrifice customer or employee experience? This is a very real situation that so many contact centre leaders are currently facing.   Following the pandemic, prices are rising, there’s an energy crisis, a cost-of-living crisis, and the great resignation on top. Regardless of industry type, everyone has been affected…

Podcast

17 Jul 2023

Motivating Your Contact Centre Team to Improve Performance with Jayne Halton

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. On our recent episode of Talk Time with MaxContact, Sean McIver speaks with Jayne Halton, Group Database and Contact Centre Manager at Chapelhouse Motor…

News

12 Jul 2023

MaxContact featured as a top CCaaS vendor for 2023

We are thrilled to share that MaxContact, a leading provider of Contact Centre as a Service (CCaaS) solutions, has been recognised as one of the top CCaaS vendors for 2023 by CX Today. CX Today explains, “Today, customer experience is the most important battleground on which companies can compete. More than anything else, the experiences…

Industry Insights

12 Jul 2023

How to create a data-driven customer contact strategy

In this line of work, it’s all about making contact. The more you interact with customers, the better your results will be. But how do you improve your ‘hit rate’ – the chances of your calls being answered (or emails replied to), and the likelihood of a positive interaction? For that, you need a strategy….

Finance

27 Jun 2023

Consumer Duty: A guide for contact centre teams in financial services 

The first part of the Financial Conduct Authority’s (FCA) new Consumer Duty legislation came into force on 31 July 2023. All regulated financial sector firms – insurers, lenders, banks, DCAs and more – now have to abide by its rules.  What is the FCA’s Consumer Duty?  So what is the Consumer Duty and what are…

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