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News

10 Oct 2024

Ben Booth named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024

Ben Booth, CEO of MaxContact has been recognised as one of The LDC Top 50 Most Ambitious Business Leaders for 2024, in partnership with The Times. Created by trusted investment partner LDC – part of Lloyds Banking Group, The Top 50 celebrates entrepreneurs demonstrating remarkable ambition, and is now in its seventh year. This year…
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Outbound

02 Oct 2024

How To Improve Right-Party Contact Rates In Debt Resolution

If you work in a contact centre that operates in the debt resolution industry, you’ll know that achieving a high right-party contact (RPC) rate is key to success. After all, how can you collect payments efficiently if you’re not speaking with the right recipient in the first place?  Despite this, our recent benchmark report shows…

Analytics and Optimisation

25 Sep 2024

[OnDemand] MaxHax: Unlocking the Full Potential of MaxContact.

In this webinar, our experts Kayleigh Tait and Ben O’Reilly share valuable strategies and tips to boost your sales and collections campaign performance. Kayleigh covers best practice whilst Ben shows you the ‘how-to’, with plenty of MaxHax for maximum results. Key Takeaways Data Management and Segmentation Dialler Modes and Pacing Script Optimisation Inbound Call Management…
Is Your Outbound Sales Team Truly Data-Driven?

Analytics and Optimisation

17 Sep 2024

Is Your Outbound Sales Team Truly Data-Driven?

Staying ahead of the competition is no longer just about having a talented team and a great product. Outbound sales teams can’t rely on instinct alone. Today’s successful sales operations are built on a foundation of data-driven decisions, cutting-edge technology, and continuous improvement. But what does it really mean to be “data-driven” in outbound sales?…

Omnichannel

13 Sep 2024

The Future of Digital Customer Engagement: MaxContact’s Contact Hub Boosts Agent Productivity Using Digital Channels

To keep pace with evolving customer expectations, businesses are constantly seeking ways to enhance their customer experience whilst improving operational efficiency. At MaxContact, we’re proud to introduce Contact Hub Connect, our next generation agent interface that not only meets your customers where they are but also significantly boosts agent productivity. The Shifting Landscape of Customer…
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Dialler

29 Aug 2024

A Guide to Answering Machine Detection (AMD)

Imagine this: you’re running an outbound call campaign, and 5% of your calls go unanswered. Well, according to our recent benchmark report, this is the reality for 29% of call centres. That’s a lot of wasted time and effort for your agents, not to mention a frustrating experience for potential customers. This is where Answering…

Dialler

30 Jul 2024

What is Contact Centre as a Service (CCaaS)? 

Delivering Exceptional Customer Service in the Cloud. Customer expectations are at an all-time high and your contact centre is undoubtedly feeling the pressure. When communicating with companies, customers demand availability across multiple channels, and they want quick, efficient service.  Traditional on-premise call centres with their siloed operations and limited multichannel options, may find themselves struggling…

News

25 Jul 2024

MaxContact Empowers Dudley Council: A Success Story in Public Sector Efficiency

At MaxContact, we pride ourselves on delivering a contact centre software solution that drive real-world results. Our partnership with Dudley Council, a large local authority in the West Midlands, demonstrates our commitment to transforming contact centre operations in the public sector. Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and…

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