Book demo
0330 159 6570

Product

Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound

- Omnichannel

- Inbound

- Analytics, AI & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- Automated Dialling

- Speech Analytics

- AI Chatbot

- Workforce Management

- All features

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Solutions

Industries

How MaxContact can help you get ahead in your sector

- BPO Industries

- Communications

- Financial Services

- Utilities

- Retail

- Public Sector

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Resources

Resources

How MaxContact can help you get ahead in your sector

- Blogs & Insights

- Brochures & Research

- Webinars & Events

- Customer Stories

- AI Academy

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Contact

Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Female call centre employee managing omnichannel communications using MaxContact's Omnichannel Engagement Platform

Omnichannel

24 Oct 2023

Omnichannel Contact Centre Software: The Ultimate Guide 

Omnichannel communications allow customers to interact with your organisation using any one of a number of channels, from voice and email to instant messaging and live chat. Customers increasingly expect to be offered omnichannel options, making it a key ingredient in customer satisfaction scores. In addition, omnichannel platforms help agents deliver a coherent, joined-up service.

Podcast

23 Oct 2023

Aligning Culture and Organisational Strategy to Nurture Employee Engagement with Danny Wareham

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. Employee engagement is more than just keeping staff members happy. According to Danny Wareham, the founder of Firgun and a seasoned veteran in the…
Agent toolkit AI in contact centres: optimising employee and customer experience

AI

06 Sep 2023

AI in contact centres: optimising employee and customer experience

Growing demands – and rising costs These are challenging times for contact centres. Studies suggest that customer expectations have hit an all time high, and in one case, that a large majority of customers now consider the experience a company provides to be as important as its products or services. At the same time, pressure…
From Sales to Service: How Dialler Software Transforms Customer Experience

Dialler

25 Aug 2023

From Sales to Service: How Dialler Software Transforms Customer Experience

Most companies don’t offer unique products or services, and there are few monopolies in modern commerce. So how do businesses compete? On quality, price and customer experience.  In the commoditised world of the contact centre, it’s customer experience that often provides the real point of difference. Satisfied customers drive growth and profit. That’s why two-thirds…
5 Must-Have Dialler Features You Need In Your Outbound Call Centre

Dialler

25 Aug 2023

5 Must-Have Dialler Features You Need In Your Outbound Call Centre 

A dialler (or auto-dialler) is one of the most important pieces of technology in any contact centre. A good one is your outbound team’s secret weapon, allowing agents to have more of the conversations that make a difference.  There are various kinds of dialler, but they all automate the task of placing calls to customers….
AI in Call Centres: How Will AI Impact Customer Service?

AI

25 Aug 2023

AI in Call Centres: How Will AI Impact Customer Service?

Unless you’ve just returned from a very long vacation on a very isolated island, you’ll probably know a thing or two about ChatGPT already.  ChatGPT and other generative AI technologies are suddenly everywhere. News of the latest developments have crossed from the technology press to 10 o’clock news. Workers worry that AI may take their…
MaxContact Secures Major Investment to drive innovation and growth: Elevating Customer Experiences: MaxContact’s New Funding Boosts AI-Technology Advancements for Enhanced Customer Interactions.

Industry Insights

23 Aug 2023

MaxContact Secures Major Investment to Drive Innovation and Propel Growth 

Elevating Customer Experiences: MaxContact’s New Funding Boosts AI-Technology Advancements for Enhanced Customer Interactions.  Manchester-based customer engagement technology provider MaxContact announced it has secured funding to accelerate a new phase of innovation and growth.   MaxContact, which private equity firm FPE Capital has backed since October 2020, has worked to secure additional investment to accelerate further development…
Is your organisation ready for the AI Revolution

AI

16 Aug 2023

Is your organisation ready for the AI revolution?

An AI-driven future has arrived AI was a bold idea, then a niche technological interest, and then – in what seemed like the click of a finger – it was everywhere. AI has arrived and it is about to change everything. Eminent scientists are saying that AI could be as transformative as the industrial revolution….
MaxContact Marston Holding Press Release

News

25 Jul 2023

Marston Holdings partners with MaxContact to support business growth 

Leading debt recovery solutions provider, Marston Holdings, chooses MaxContact software to support on business expansion plans.  Manchester – 25th July 2023 – Manchester-based customer engagement technology provider MaxContact today announced its partnership with Marston Holdings, a leading solutions provider in corporate debt recovery.  Marston Holdings has been operating for almost 40 years, growing both organically…
How to Reduce Costs in Your Contact Centre without Compromising Experience

Industry Insights

17 Jul 2023

How to Reduce Costs in Your Contact Centre without Compromising Experience 

Need to reduce costs, but don’t want to sacrifice customer or employee experience? This is a very real situation that so many contact centre leaders are currently facing.   Following the pandemic, prices are rising, there’s an energy crisis, a cost-of-living crisis, and the great resignation on top. Regardless of industry type, everyone has been affected…

For press enquiries email pr@maxcontact.com

Want to know more?

Download our brochure to find out more about what we do.

Download brochure
Ominchannel brochure