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Blog & Insights

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Maximising Customer Insights with Contact Centre Analytics

Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year, that can amount to thousands of pieces of potentially useful information. But it’s only useful if you can capture and analyse it. That’s the role of contact centre analytics. Understanding contact centre analytics What is contact…

Industry Insights

23 May 2023

Harnessing the Benefits of Cloud Contact Centre Software

Cloud-based software has become hugely popular in recent years, and for good reason. SaaS (Software as a Service) takes away a number of in-house IT headaches, leaving many technology-related challenges in the specialist hands of a third-party vendor. That frees up businesses to get on with their core activities. That’s true for companies in many…

Podcast

15 May 2023

Reaching Customer Service Excellence with James Vukashin

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. When it comes to customer service, there’s no denying that people need to come first. But what does it have to do…

Podcast

15 May 2023

How Contact Centres Can DO & BE Better with Garry Gormley

On the first episode of Talk Time with MaxContact, Sean McIver speaks with Garry Gormley, Founder & CEO of FAB Outsourced Solutions. They discuss technological and process opportunities contact centres could seize to enhance customer experience and the work lives of agents. This blog features a recap from the MaxContact podcast Talk Time which hosts key thought…

Dialler

02 May 2023

Demystifying Diallers: What They Are and How They Operate in Call Centres

The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communicate with customers and clients in the right way, while adding speed and efficiency to your contact centre operations. Modern call centre diallers can also help you with quality assurance, regulatory compliance and strategic decision…

News

21 Apr 2023

MaxContact named as one of the Top 50 Companies at the Northern Tech Awards 2023

21st April 2023 – MaxContact, a leading provider of cloud-based contact centre solutions, has been announced as one of the top 50 companies at the Northern Tech Awards 2023 event held on the 20th of April in the iconic Assembly Rooms in the heart of Edinburgh. The annual event gathered 250 business leaders to celebrate…

News

08 Dec 2022

MaxContact awarded IT Vendor of the Year award

We’re delighted to announce that we have been awarded the IT Vendor of the Year Award by the BCS, The Chartered Institute for IT and Computing. The awards ceremony took place in Central London in November 2022, with the industry out in force to support the awards and celebrate success after another challenging year. The UK IT…

BPO

08 Dec 2022

How to find the best contact centre solution for your outsourced contact centre / BPO

As a business process outsourcing (BPO) leader, you know that more and more businesses are turning to outsourcing as part of their growth strategy. In fact, the global business process outsourcing market, valued at $232.32 billion in 2020, is expected to grow by 8.5% until at least 2028. BPOs provide client companies with valuable services…

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