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0330 159 6570

Book demo

How MaxContact makes customer engagement easier

- Omnichannel

- Outbound

- Inbound

- Analytics and Optimisation

Al the features you need for smarter customer engagement

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

Find out how MaxContact helps businesses like yours.

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

How MaxContact can help you get ahead in your sector

- Blogs & Insights

- Brochures & Research

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen.

Categories:

Analytics and Optimisation

23 May 2023

Maximising Customer Insights with Contact Centre Analytics

Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year, that can amount to thousands of pieces of potentially useful information. But it’s only useful if you can capture and analyse it. That’s the role of contact centre analytics. Understanding contact centre analytics What is contact…

Industry Insights

23 May 2023

Harnessing the Benefits of Cloud Contact Centre Software

Cloud-based software has become hugely popular in recent years, and for good reason. SaaS (Software as a Service) takes away a number of in-house IT headaches, leaving many technology-related challenges in the specialist hands of a third-party vendor. That frees up businesses to get on with their core activities. That’s true for companies in many…

Podcast

15 May 2023

Reaching Customer Service Excellence with James Vukashin

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. When it comes to customer service, there’s no denying that people need to come first. But what does it have to do…

Podcast

15 May 2023

How Contact Centres Can DO & BE Better with Garry Gormley

On the first episode of Talk Time with MaxContact, Sean McIver speaks with Garry Gormley, Founder & CEO of FAB Outsourced Solutions. They discuss technological and process opportunities contact centres could seize to enhance customer experience and the work lives of agents. This blog features a recap from the MaxContact podcast Talk Time which hosts key thought…

Dialler

02 May 2023

Demystifying Diallers: What They Are and How They Operate in Call Centres

The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communicate with customers and clients in the right way, while adding speed and efficiency to your contact centre operations. Modern call centre diallers can also help you with quality assurance, regulatory compliance and strategic decision…

News

21 Apr 2023

MaxContact named as one of the Top 50 Companies at the Northern Tech Awards 2023

21st April 2023 – MaxContact, a leading provider of cloud-based contact centre solutions, has been announced as one of the top 50 companies at the Northern Tech Awards 2023 event held on the 20th of April in the iconic Assembly Rooms in the heart of Edinburgh. The annual event gathered 250 business leaders to celebrate…

BPO

22 Mar 2023

7 ways to reduce costs in your BPO contact centre (without sacrificing quality)

Costs are rising across business sectors and it’s certainly the case that BPO contact centres are feeling the pinch too. Salaries are rising with the cost of living, with pay rises of between 5% and 10% common in the industry. At the same time, talent is in short supply. Finding and keeping good people means…

Inbound

03 Mar 2023

How to reduce average handle time (AHT) while improving customer experience in your call centre

Average handling time (AHT) is a key measure of the efficiency of your call centre. Very simply, the faster calls are dealt with, the more you can get through and – theoretically – the happier your customers will be. We say theoretically, because there’s a caveat here. Reducing AHT mustn’t happen at the expense of…

Industry Insights

13 Dec 2022

Death of the Phone: 72% of online companies in the UK are uncontactable by phone

Online companies in the UK are making it near-impossible for customers to contact them on the phone, causing customers anxiety or serious stress. That’s according to new research from MaxContact which audited the contact options at 50 of the UK’s most popular online brands. Nearly three quarters (72%) of the UK’s 50 top online brands1…

Vulnerability and the cost of living crisis: How your contact centre can support customers

Industry Insights

12 Dec 2022

Vulnerability and the Cost of Living Crisis: How Your Contact Centre Can Support Customers

How does your contact centre support potentially vulnerable customers? As agents speak with countless people daily, while trying to meet targets and other responsibilities, sometimes it can be tough to give each customer the time and sensitivity they deserve. However, there has been an increasing number of vulnerable adults, in part due to the cost-of-living…

News

08 Dec 2022

MaxContact awarded IT Vendor of the Year award

We’re delighted to announce that we have been awarded the IT Vendor of the Year Award by the BCS, The Chartered Institute for IT and Computing. The awards ceremony took place in Central London in November 2022, with the industry out in force to support the awards and celebrate success after another challenging year. The UK IT…

BPO

08 Dec 2022

How to find the best contact centre solution for your outsourced contact centre / BPO

As a business process outsourcing (BPO) leader, you know that more and more businesses are turning to outsourcing as part of their growth strategy. In fact, the global business process outsourcing market, valued at $232.32 billion in 2020, is expected to grow by 8.5% until at least 2028. BPOs provide client companies with valuable services…

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