As more businesses see their levels of trade return to something close to normal, there are still challenges in public-facing roles like customer service, where it will be difficult to offer in-person support to the same extent for the foreseeable future. However, customers’ willingness to…

MaxContact were selected for their true cloud elastic scalable offerings, secure remote homeworker connectivity and flexible contracts. MaxContact have announced that they have moved four UK contact centres amassing to nearly 2,500 contact center agents to work remotely from home using the MaxContact platform, in…