Max Contact, Author at MaxContact - Page 2 of 3

Author: Max Contact

Why Covid-19 will make us change

The COVID-19 pandemic is first and foremost a human crisis, but there will also be a very substantial negative impact on the economy, and businesses for the foreseeable future. From schools shutting down to a ban on public gatherings of more than 2 people, no…

Ofcom FAQs

The Ofcom regulations have been around a long time, and they have gone through numerous iterations and changes over the years, we have noticed that has started causing a lot of confusion around what are the current regulations. Indeed, some of the older regulations are…

MaxContact wins Contact Centre Solution Award 2019

MaxContact was named a winner in the Contact Centre Solution category of the 2019 Credit & Collections Technology Awards at a glittering collections industry gala dinner in mid-September. Judges praised MaxContact’s omni-channel approach to contact centre technologies as providing a “great one-stop shop solution to…

Best practices for call centre scripting

Optimised call centre scripting can drive revenues and positive sentiment, as well as improving morale among your call agents by ensuring their interactions with customers are more positive too. There are many guides to best practices for call centre scripting online, but MaxContact’s custom solutions…

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