Are you about to lose your team?
Tipped to be the next big business challenge, keeping hold of your talented team members should be at the top of your agenda. According to a recent study, 74% of employees stayed in their current jobs purely out of security during the financial uncertainty of the pandemic. So, whilst the…
Top sales trends you need to watch as markets recover
It feels like a transformative moment. As the economy slowly opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship during the pandemic, others have built up a pool of post-Covid cash. But to be in with the…
Keep contact centre agents happy post-pandemic with WFH opportunities
One hallmark of the past 12 months has been the immediate shift to working from home (WFH) for the vast majority of people in clerical, administrative and office jobs, in order to support the commitment to maintaining social distance as much as possible. The emergence…
It’s not what customers say – it’s the way they say it. Speech analytics for your contact centre
Recent research found that 75% of customers will spend more to buy from a company that offers a good customer experience (CX). Another study found that nearly half of consumers would ditch a brand for a competitor due to poor CX. We already know that…
How to build a true customer first approach and prove it – free ebook download
Almost every organisation says they put customers first, but not all of them match words with action. So how do you build and measure a true customer-first approach? In our latest ebook we’ll explain why, in customer and colleague communication, AI-driven speech analytics should now…
Security in your hybrid-working contact centre – free ebook download
How to secure your contact centre against cyber attacks. In our latest ebook, ‘a guide to security in your hybrid-working contact centre‘ you’ll learn: The impact Covid and remote working has had on contact centre data security How to secure your contact centre for 2021…
A leaders guide to moving to a cloud call dialler solution
After the events of the last year, contact centre and IT managers are looking at their dialler technology and asking if it could be improved. The Covid pandemic emphasised the advantages of cloud-based solutions in all sorts of areas, and contact centre software was no…
SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase
New FD joins from a major contact centre software rival, bringing a wide experience of high growth businesses and a history of SaaS success Contact centre software specialist MaxContact has appointed Alec Kemp as Finance Director to steer the business through a period of rapid…
How call centres help UK startups to thrive
Canadian entrepreneurs have been told of the value of call centres for online businesses in the UK. The High Commission of Canada in the United Kingdom commissioned Euromonitor International to put together a report with a particular focus on UK startups in the ecommerce market….
Top tips to improve your contact centre performance this year
As the main or only point of contact with many customers, contact centre performance fundamentally drives the business bottom line. That’s perhaps more true than ever during the Covid pandemic when contact centres have become the only point of contact with customers for the majority of organisations. So if contact centres drive…