Category: MaxContact

Ofcom FAQs

The Ofcom regulations have been around a long time, and they have gone through numerous iterations and changes over the years, we have noticed that has started causing a lot of confusion around what are the current regulations. Indeed, some of the older regulations are…

MaxContact wins Contact Centre Solution Award 2019

MaxContact was named a winner in the Contact Centre Solution category of the 2019 Credit & Collections Technology Awards at a glittering collections industry gala dinner in mid-September. Judges praised MaxContact’s omni-channel approach to contact centre technologies as providing a “great one-stop shop solution to…

Best practices for call centre scripting

Optimised call centre scripting can drive revenues and positive sentiment, as well as improving morale among your call agents by ensuring their interactions with customers are more positive too. There are many guides to best practices for call centre scripting online, but MaxContact’s custom solutions…

5 Benefits of cloud contact centres

1.) Scalable capacity MaxContact’s contact centre package is truly cloud-based, with no additional on-site hardware required in order to make use of it, and unlimited scalable capacity. This is fully flexible – you are not committing to a certain number of agents in your pricing…

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