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Category: MaxContact

How call centres help UK startups to thrive

Canadian entrepreneurs have been told of the value of call centres for online businesses in the UK. The High Commission of Canada in the United Kingdom commissioned Euromonitor International to put together a report with a particular focus on UK startups in the ecommerce market….

The contact centre of 2021 (and beyond)

With offices and shops closed and face-to-face communication all but impossible, contact centres have never been so important. Customer-facing teams’ efficiency and agility were vital to business survival and success across industries and sectors in 2020. And in 2021 none of that is likely to…

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