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A guide to outbound dialling

Forget the days gone by when basic dialling software was abused by scrupulous PPI companies. Outbound dialling software powers some of the most advanced and intelligent communication processes for organisations of all sizes. Download our short outbound dialler guide to discover: What are outbound diallers?…

How to serve vulnerable customers

In a recent survey, the Financial Conduct Authority (FCA) warned that 28 million adults in the UK were now deemed “vulnerable”. If you take payments for client businesses, or collect debts, this is a hugely important finding. The FCA recently widened its definition of a…

Stop it, we’re sick of the ‘Covid’ excuse

Since March 2020, how many times have you heard ‘due to Covid, we can’t do x, y and z’ or ‘there’s a delay due to Covid’? More than a handful, we bet, and over a year on, the excuse is starting to wear thin. Whilst Covid and its restrictions have seriously impacted people and businesses, UK consumers are fed up…

Are you about to lose your team?

Tipped to be the next big business challenge, keeping hold of your talented team members should be at the top of your agenda. According to a recent study, 74% of employees stayed in their current jobs purely out of security during the financial uncertainty of the pandemic. So, whilst the…

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