True hosted cloud contact centres – convenient and compliant
MaxContact cloud contact centre technologies were designed from the ground up to meet and exceed the needs of our clients, including enterprise customers. The Microsoft Azure platform is already used by two thirds of Fortune 500 companies and delivers unbeaten stability with the benefit of…
Best practices for call centre scripting
Optimised call centre scripting can drive revenues and positive sentiment, as well as improving morale among your call agents by ensuring their interactions with customers are more positive too. There are many guides to best practices for call centre scripting online, but MaxContact’s custom solutions…
Optimise more in 2020 with an algorithmic outbound predictive dialler
As we move into the start of the new decade, make sure your predictive dialler isn’t stuck in the past delivering the same performance improvements as every other solution on the market in 2020. Many predictive diallers simply automate the process of dialling the number,…
Contact centre software demand growing at ‘astounding’ rate
Demand for contact centres is growing day by day, according to a newly published report, promising an “astounding” rate of annual growth for contact centre software in the coming years. The report, titled Contact Centre Software Market: Global Market Analysis, Insights and Forecast, 2019-2026, was…
How call centre QA can boost employee engagement
Call centre quality assurance (QA) can help to identify issues with your call agents and opportunities for retraining – and far from alienating those who are singled out for extra coaching in this way, call centre QA can actually help to boost employee engagement. That’s…
MaxContact wins Contact Centre Solution Award 2019
MaxContact was named a winner in the Contact Centre Solution category of the 2019 Credit & Collections Technology Awards at a glittering collections industry gala dinner in mid-September. Judges praised MaxContact’s omni-channel approach to contact centre technologies as providing a “great one-stop shop solution to…
UK industries make more use of cloud contact centre technologies
Call centres are an important part of many UK industries, but a recent report from ContactBabel revealed which sectors employ the most contact centre call agents and the growing use of cloud contact centre technologies across the board. The study, UK Contact Centres: 2019-2023, sheds…
Misconceptions about cloud based contact centres
They are less secure The fact that all data is stored centrally – rather than in an organization’s onsite server – means security is actually heightened. Most hosted solution offer enterprise grade infrastructure and security that is often not found in most on site business…
5 Benefits of cloud contact centres
1.) Scalable capacity MaxContact’s contact centre package is truly cloud-based, with no additional on-site hardware required in order to make use of it, and unlimited scalable capacity. This is fully flexible – you are not committing to a certain number of agents in your pricing…
How do contact centres choose a predictive dialler?
A predictive dialler can be a valuable investment for call centres of all kinds, helping to eliminate misdialled numbers and lengthy waits for ringing lines to be answered, but what are the factors that go into choosing a predictive daillers? Well there are few ways…
Stability and Service vs Costs
How do you provide an exceptional solution and service, that is stable, yet keep costs down? The simple answer is, you can’t! The two just do not go hand in hand. Ask any experienced IT professional to guarantee 100% up-time on a shoestring budget, and…
The Power of Speech Analytics
Nothing can tell you more about than the analysis of your customers calls. You can utilise your day to day communications not just to generate new business, but also gain insight about customer satisfaction, customer churn, competitive intelligence, service issues and agent performance (both in…