How do you provide an exceptional solution and service, that is stable, yet keep costs down? The simple answer is, you can’t! The two just do not go hand in hand. Ask any experienced IT professional to guarantee 100% up-time on a shoestring budget, and…

Nothing can tell you more about than the analysis of your customers calls. You can utilise your day to day communications not just to generate new business, but also gain insight about customer satisfaction, customer churn, competitive intelligence, service issues and agent performance (both in…

If your business has to deal with direct customer contact on a regular basis, with your own call centre operators making numerous calls over the course of a day, the potential for problems to arise can be relatively high. Calls can be misplaced, or correctly…