CX. DT and your customers in 2021 – free eBook download
Your customers, your teams and tech for your contact centre – what you need to know in 2021
In our latest ebook, ‘digital transformation, CX and your customers’ you’ll learn:
- What is digital transformation and how is it impacting your role?
- How technology helped some contact centres get ahead in the last 12 months
- Key customer concerns and trends expected in 2021
- What you should be considering as a leader for you and your teams
78% of frontline employees report that their leaders have made customer experience a top priority…Yet, a whopping 60% say they believe that their ideas for improving that experience often go unheard.
To see how you can improve CX, what digital transformation really means for the contact centre and changes in UK customer trends and behaviour – download our ebook now >