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Categories:

Is Your Outbound Sales Team Truly Data-Driven?

Analytics and Optimisation

17 Sep 2024

Is Your Outbound Sales Team Truly Data-Driven?

Staying ahead of the competition is no longer just about having a talented team and a great product. Outbound sales teams can’t rely on instinct alone. Today’s successful sales operations are built on a foundation of data-driven decisions, cutting-edge technology, and continuous improvement. But what does it really mean to be “data-driven” in outbound sales?…

Omnichannel

13 Sep 2024

The Future of Digital Customer Engagement: MaxContact’s Contact Hub Boosts Agent Productivity Using Digital Channels

To keep pace with evolving customer expectations, businesses are constantly seeking ways to enhance their customer experience whilst improving operational efficiency. At MaxContact, we’re proud to introduce Contact Hub Connect, our next generation agent interface that not only meets your customers where they are but also significantly boosts agent productivity. The Shifting Landscape of Customer…
Man holding phone

Dialler

29 Aug 2024

A Guide to Answering Machine Detection (AMD)

Imagine this: you’re running an outbound call campaign, and 5% of your calls go unanswered. Well, according to our recent benchmark report, this is the reality for 29% of call centres. That’s a lot of wasted time and effort for your agents, not to mention a frustrating experience for potential customers. This is where Answering…

Dialler

30 Jul 2024

What is Contact Centre as a Service (CCaaS)? 

Delivering Exceptional Customer Service in the Cloud. Customer expectations are at an all-time high and your contact centre is undoubtedly feeling the pressure. When communicating with companies, customers demand availability across multiple channels, and they want quick, efficient service.  Traditional on-premise call centres with their siloed operations and limited multichannel options, may find themselves struggling…

News

25 Jul 2024

MaxContact Empowers Dudley Council: A Success Story in Public Sector Efficiency

At MaxContact, we pride ourselves on delivering a contact centre software solution that drive real-world results. Our partnership with Dudley Council, a large local authority in the West Midlands, demonstrates our commitment to transforming contact centre operations in the public sector. Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and…

Outbound

06 Jun 2024

What Is An Outbound Call? Call Centre Best Practices

If you’re an outsourced contact centre dealing with high-volume calls, outbound calling campaigns are vital for driving business growth, acquiring new customers, and nurturing existing relationships. However, executing an effective outbound strategy requires careful planning, the right tools, and a deep understanding of best practices.  In this guide, we’ll explore the essential elements for mastering…

Outbound

06 Jun 2024

What is an Outbound Dialler?

Whether you’re looking to supercharge sales, streamline debt collection, or elevate customer service, the right outbound dialler can redefine how you connect and communicate. So, continue reading to learn more about automated diallers and discover the potential they hold for your contact centre’s success. So, what’s an outbound dialler? Put simply, outbound dialling is the…

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