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Is your organisation ready for the AI Revolution

AI

16 Aug 2023

Is your organisation ready for the AI revolution?

An AI-driven future has arrived AI was a bold idea, then a niche technological interest, and then – in what seemed like the click of a finger – it was everywhere. AI has arrived and it is about to change everything. Eminent scientists are saying that AI could be as transformative as the industrial revolution….
MaxContact Marston Holding Press Release

News

25 Jul 2023

Marston Holdings & MaxContact: Supporting Business Growth

Leading debt recovery solutions provider, Marston Holdings, chooses MaxContact software to support on business expansion plans.  Manchester – 25th July 2023 – Manchester-based customer engagement technology provider MaxContact today announced its partnership with Marston Holdings, a leading solutions provider in corporate debt recovery.  Marston Holdings has been operating for almost 40 years, growing both organically…
How to Reduce Costs in Your Contact Centre without Compromising Experience

Industry Insights

17 Jul 2023

How to Reduce Costs in Your Contact Centre

Need to reduce costs, but don’t want to sacrifice customer or employee experience? This is a very real situation that so many contact centre leaders are currently facing.   Following the pandemic, prices are rising, there’s an energy crisis, a cost-of-living crisis, and the great resignation on top. Regardless of industry type, everyone has been affected…

Podcast

17 Jul 2023

Motivating Your Contact Centre Team to Improve Performance with Jayne Halton

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. On our recent episode of Talk Time with MaxContact, Sean McIver speaks with Jayne Halton, Group Database and Contact Centre Manager at Chapelhouse Motor…
CCaaS: How an Expert Partner Can Help Tame the Fear of Cloud-Based Transformation

Industry Insights

13 Jul 2023

How CCaaS Can Transform Your Contact Centre Experience

Technology can be scary. The complexity, the cost, the pace at which it evolves. For businesses, there is a lot riding on it. Everything from day-to-day operations to strategic future planning depends upon the right hardware, the right software, and the right management. In the contact centre space in particular, technology has had to respond…

News

12 Jul 2023

MaxContact featured as a top CCaaS vendor for 2023

We are thrilled to share that MaxContact, a leading provider of Contact Centre as a Service (CCaaS) solutions, has been recognised as one of the top CCaaS vendors for 2023 by CX Today. CX Today explains, “Today, customer experience is the most important battleground on which companies can compete. More than anything else, the experiences…

Industry Insights

12 Jul 2023

How to create a data-driven customer contact strategy

In this line of work, it’s all about making contact. The more you interact with customers, the better your results will be. But how do you improve your ‘hit rate’ – the chances of your calls being answered (or emails replied to), and the likelihood of a positive interaction? For that, you need a strategy….

Finance

27 Jun 2023

A guide for contact centre teams in financial services

The first part of the Financial Conduct Authority’s (FCA) new Consumer Duty legislation came into force on 31 July 2023. All regulated financial sector firms – insurers, lenders, banks, DCAs and more – now have to abide by its rules.  What is the FCA’s Consumer Duty?  So what is the Consumer Duty and what are…

Dialler

24 May 2023

Which dialling mode is right for a call centre campaign?

Which is the best dialling mode? There isn’t a simple answer, because it depends on the use case. The right dialling mode is the one that best meets the requirements of a particular campaign or customer demographic. A dialler is simply a piece of software that automatically places calls to customers, but it can do…

Analytics and Optimisation

23 May 2023

Maximising Customer Insight with Contact Centre Analytics

Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year, that can amount to thousands of pieces of potentially useful information. But it’s only useful if you can capture and analyse it. That’s the role of contact centre analytics. Understanding contact centre analytics What is contact…

Industry Insights

23 May 2023

Harnessing the Benefits of Cloud Contact Centre Software

Cloud-based software, also known as software-as-a-service (SaaS), is an application or service that is hosted and delivered over the Internet by third-party providers. Unlike traditional on-premise software, cloud-based software removes the need for businesses to install and maintain applications on their own servers or computers. Cloud-based software has become hugely popular in recent years, and…

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